Q: My product is damaged/missing parts
A: Please contact us immediately so that we can assist you in returning any damaged garments. You will need to email us at firstname.lastname@example.org before returning any goods in order to ensure that the return goes smoothly.
Q: How do I return my product?
A: In order to make a return we require that you send us an email to email@example.com with your name and order number. This will get the process started and we will be in touch about how to make sure the return goes smoothly. Please note that we will not accept returns on any garments that are missing tags or any associated packaging. We also will not returns that show signs of wear.
Q: I received the wrong product. What can I do?
A: We apologize for the inconvenience. Please contact us at __________-and we will do everything we can to make sure you get the right product as soon as possible.
Q: Do you ship to my country?
A: Yes, we deliver worldwide.
Q: Is this website safe?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Q: Is it safe to use my credit card on your site?
A: Every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.
Q: When will the credit for my return appear on my credit card account?
A: It usually takes 7-10 days from the time we receive your order to process you credit, please be patient.
Q: When will my credit card be charged?
A: You credit card will be charged in the 24 hours before your item ships.
Q: How do I use a discount code?
A: Discount codes can be entered on the second page of the checkout process (the same page where credit card information is entered).
Q: How do I contact you?
A: The easiest way to get a hold of us is to use our Contact Us form, available on the top of the page at all times. Secondly, you can send an email to firstname.lastname@example.org about any concerns. Q: Can I cancel my order?
A: Yes, the cancellation request must be sent to us in 24 hours, more than 24 hours, we can not cancel your order.
Q: Why such long shipping times?
A: Our products are specially manufactured from over seas, which they get shipped to one of our 3 different warehouses around the world, therefore the product you may order could be coming from a warehouse far from your location. Our shipping times are an estimate, because of that reason.